Privacy policy
Privacy Policy
Last Updated: September 3, 2026
Plot Twist Tees operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a curated shopping experience (the "Services").
Plot Twist Tees is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how NACOT LIMITED, operating the online store under the Plot Twist Tees brand, collects, uses, processes, and discloses your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, processing, and disclosure of your information as described in this Privacy Policy.
Personal Information We Collect or Process
When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person.
Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or reasonably be linked to you.
Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from such information:
Contact details, including your name, billing address, shipping address, phone number, email address, and other contact information.
Financial and payment information, including payment card information, financial account information, transaction details, form of payment, payment confirmation, and other payment-related information. Payment information may be processed by third-party payment providers and Shopify.
Account information, including your username, password, preferences, and settings, where applicable.
Transaction information, including products you view, add to your cart, purchase, return, exchange, cancel, or otherwise interact with, as well as your transaction history.
Communications with us, including information you provide when contacting customer support, submitting inquiries, reviews, feedback, or other communications.
Device information, including information about your device, browser, operating system, network connection, IP address, and other technical identifiers.
Usage information, including information about how and when you interact with, browse, or navigate the Services.
Personal Information Sources
We may collect personal information from the following sources:
Directly from you, including when you create an account, place an order, visit or use the Services, communicate with us, subscribe to communications, or otherwise provide information to us;
Automatically through the Services, including information collected from your device when you use our Services or visit our Website, including through cookies and similar technologies;
From our service providers, including third parties that provide technology, payment, analytics, fulfillment, shipping, customer support, or other services on our behalf;
From our partners or other third parties, where permitted by applicable law.
How We Use Your Personal Information
Depending on how you interact with us and which Services you use, we may use personal information for the following purposes:
Provide, Tailor, and Improve the Services
We use personal information to provide and improve the Services, including to:
Process and fulfill orders;
Process payments and transactions;
Arrange shipping and delivery;
Process returns, refunds, and exchanges;
Maintain and manage customer accounts;
Remember preferences and items of interest;
Provide customer support;
Send order and transaction-related notifications;
Improve our products, services, Website, and shopping experience;
Recommend products or content that may be relevant to you; and
Perform other activities necessary to provide the Services.
Marketing and Advertising
Where permitted by applicable law and in accordance with your preferences, we may use personal information for marketing and promotional purposes, including sending promotional communications by email or other permitted communication channels.
We may also use information to display advertisements for products or services on our Website or other websites, including advertisements based on your interactions with our Services, such as products previously viewed, purchased, or added to your shopping cart.
You may opt out of promotional communications at any time by following the unsubscribe instructions included in our marketing communications.
Security and Fraud Prevention
We may use personal information to help authenticate accounts, provide secure payment and shopping experiences, detect and prevent fraud, investigate suspicious or unlawful activity, protect our customers and business, and maintain the security of the Services.
If you create an account, you are responsible for maintaining the confidentiality of your account credentials. We recommend that you do not share your username, password, or other account access information with anyone else.
Communicating With You
We use personal information to respond to customer inquiries, provide customer support, communicate about orders and transactions, and maintain our business relationship with you.
Legal and Compliance Reasons
We may use personal information to comply with applicable laws and regulations, respond to valid legal processes or requests from governmental authorities, investigate potential violations of our policies, enforce our Terms of Service, protect our rights, and participate in legal proceedings where necessary.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate business purposes and as permitted by applicable law.
These circumstances may include:
Shopify, vendors, and service providers that perform services on our behalf, including payment processing, information technology, data analytics, customer support, cloud storage, order fulfillment, and shipping;
Business and marketing partners that assist us with marketing, advertising, analytics, and promotional activities, where permitted by applicable law;
Third parties at your direction or with your consent, such as shipping providers, social media services, or other services you choose to use;
Affiliates or members of our corporate group, where applicable;
Business transaction parties, such as parties involved in a merger, acquisition, financing, restructuring, sale of assets, or bankruptcy; and
Government authorities, law enforcement, legal advisors, or other parties where disclosure is necessary to comply with legal obligations, enforce applicable terms or policies, protect our rights, or protect the safety and security of our Services, customers, or others.
Depending on where you reside, you may have certain rights regarding the sharing or use of your personal information for targeted advertising or other purposes defined by applicable privacy laws.
Where applicable, you may exercise available opt-out rights through our data sharing opt-out page:
Data Sharing Opt-Out:
www.brenovella.com/pages/data-sharing-opt-out
Relationship With Shopify
The Services are hosted by Shopify, which collects and processes personal information relating to your access to and use of the Services in order to provide and improve the Services.
Information you submit through the Services may be transmitted to and processed by Shopify and other third parties that may be located in countries other than the country where you reside.
Shopify may also process information obtained through your interactions with our store, other merchants, and Shopify in connection with certain Shopify features and services.
To learn more about how Shopify handles personal information and the rights that may be available to you, please review Shopify's Consumer Privacy Policy:
Shopify Consumer Privacy Policy:
www.shopify.com/legal/privacy/app-users
Depending on where you live, you may also be able to exercise certain privacy rights through Shopify's Privacy Portal:
Shopify Privacy Portal:
privacy.shopify.com
Cookies and Similar Technologies
We and our service providers may use cookies, pixels, web beacons, local storage, and similar technologies to operate the Services, remember preferences, understand Website usage, provide analytics, improve functionality, and support marketing and advertising activities.
Depending on your location and applicable law, you may have choices regarding certain cookies or similar technologies.
Your browser or device may also provide settings that allow you to manage or block certain cookies. Disabling certain technologies may affect the functionality or availability of some features of the Services.
Third-Party Websites and Links
The Services may provide links to websites, applications, or other online platforms operated by third parties.
If you follow a link to a website that is not affiliated with or controlled by us, you should review that third party's privacy policy, security policy, and applicable terms and conditions.
We are not responsible for the privacy, security, content, or practices of third-party websites or services.
Information that you provide through public or semi-public venues, including third-party social networking platforms, may be visible to other users and may be used by those third parties in accordance with their own policies.
Our inclusion of third-party links does not necessarily constitute an endorsement of those websites, services, or their operators.
Children's Data
The Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority applicable in their jurisdiction.
If you are a parent or legal guardian and believe that a child has provided us with personal information, you may contact us using the contact information provided below and request that the information be deleted, subject to applicable law.
As of the effective date of this Privacy Policy, we do not have actual knowledge that we "sell" or "share" personal information of individuals under 16 years of age, as those terms may be defined under applicable law.
Security and Retention of Your Information
We take reasonable measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
However, no security system is completely secure or impenetrable, and we cannot guarantee absolute or perfect security.
Information transmitted over the Internet may not be completely secure while in transit. We recommend that you avoid sending sensitive or confidential information through unsecured communication channels.
The length of time we retain personal information depends on various factors, including whether the information is necessary to:
Provide the Services;
Maintain a customer account;
Process or document transactions;
Comply with legal or regulatory obligations;
Resolve disputes;
Prevent fraud or misuse; or
Enforce applicable agreements and policies.
Your Rights and Choices
Depending on where you live and subject to applicable law, you may have some or all of the following rights regarding your personal information:
Right to Access / Know: You may have the right to request access to personal information we maintain about you.
Right to Delete: You may have the right to request deletion of personal information we maintain about you.
Right to Correct: You may have the right to request correction of inaccurate personal information.
Right to Portability: You may have the right to receive a copy of certain personal information and, in some circumstances, request that it be transferred to another party.
Right to Opt Out of Sale or Sharing: Depending on where you reside, you may have the right to opt out of certain uses of personal information that may constitute "sale" or "sharing" under applicable privacy laws.
Right to Opt Out of Targeted Advertising: Depending on applicable law, you may have the right to opt out of certain targeted advertising activities.
Right to Withdraw Consent: Where processing is based on consent, you may have the right to withdraw your consent.
Where applicable, you may exercise certain opt-out rights through:
Data Sharing Opt-Out:
www.brenovella.com/pages/data-sharing-opt-out
Global Privacy Control
Where required by applicable law, we may recognize the Global Privacy Control ("GPC") signal as a request to opt out of certain data sharing or targeted advertising activities.
The effect of a GPC signal may depend on your location, applicable law, and whether we are able to associate the signal with information maintained by us or Shopify.
To learn more about Global Privacy Control, please visit:
globalprivacycontrol.org
Except where required by applicable law, we do not necessarily recognize other browser-based "Do Not Track" signals.
Managing Communication Preferences
You may opt out of promotional emails at any time by selecting the unsubscribe option contained in our marketing emails.
Even if you opt out of promotional communications, we may continue to send non-promotional communications that are necessary to fulfill orders or provide Services, such as order confirmations, shipping updates, account notifications, or other transactional messages.
Exercising Your Privacy Rights
You may exercise applicable privacy rights by contacting us using the information provided below.
We may need to verify your identity before processing certain privacy requests, as permitted or required by applicable law.
Where permitted by law, you may designate an authorized agent to submit a request on your behalf. We may require appropriate verification that the agent has authorization to act for you and may also require you to verify your identity directly with us.
We will respond to valid privacy requests within the time period required by applicable law.
We will not discriminate against you for exercising privacy rights available to you under applicable law.
Complaints
If you have concerns or complaints about how we process your personal information, please contact us using the information below.
Depending on where you reside, you may also have the right to lodge a complaint with the applicable data protection or privacy authority in your jurisdiction.
International Transfers
Your personal information may be transferred to, stored in, or processed in countries outside the country where you reside.
These countries may have data protection laws that differ from those in your jurisdiction.
Where required by applicable law, we will use appropriate safeguards or recognized transfer mechanisms for international transfers of personal information.
For transfers from the European Economic Area or the United Kingdom, where applicable, we may rely on recognized mechanisms such as Standard Contractual Clauses or other legally recognized transfer mechanisms, unless the transfer is made to a jurisdiction recognized as providing an adequate level of protection.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our business practices, Services, technology, legal requirements, or regulatory requirements.
When we make changes, we will post the revised Privacy Policy on this Website and update the "Last Updated" date.
Where required by applicable law, we will provide additional notice regarding material changes.
Contact
If you have questions about this Privacy Policy, our privacy practices, or wish to exercise a privacy right available to you, please contact us:
Company Name: NACOT LIMITED
Brand: Plot Twist Tees
Website: www.brenovella.com
Email: plottwist@brenovella.com
Phone: +852 57048732
Mailing & Corporate Address:
NACOT LIMITED
FLAT A516, 5/F, EFFICIENCY HOUSE
35 TAI YAU STREET
SAN PO KONG, KOWLOON
HONG KONG