Shipping policy

Shipping Policy

Last Updated: September 3, 2026

Thank you for visiting and shopping at www.brenovella.com, operated by NACOT LIMITED.

This Shipping Policy explains how we process, ship, and deliver orders placed through our online store.

1. Order Processing Time

All orders are generally processed within 2–4 business days, excluding weekends and public holidays, after your order has been successfully placed.

Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, where available.

During periods of high order volume, holidays, promotional events, or other circumstances beyond our reasonable control, order processing may take longer than usual.

If there is a significant delay affecting your order, we will make reasonable efforts to contact you using the email address provided during checkout.

2. Shipping Methods and Delivery Estimates

We offer shipping options based on the destination and availability.

Shipping Method	Estimated Delivery Time	Shipping Cost
Standard Shipping	7–15 business days	Calculated at checkout
Express Shipping	3–7 business days	Calculated at checkout

Delivery estimates begin after the order has been processed and shipped. They are estimates only and are not guaranteed delivery dates.

Actual delivery times may vary depending on the destination, carrier, customs processing, weather conditions, holidays, and other factors outside our control.

Please note: Orders may experience additional delays during peak shopping periods or due to circumstances beyond our control.

3. Shipment Confirmation and Order Tracking

Once your order has shipped, we will send you a shipment confirmation email containing your tracking number, when tracking is available.

Tracking information may take approximately 24–48 hours to become active after the shipment has been processed by the carrier.

You can use the tracking number provided in your shipping confirmation email to monitor the status of your shipment through the applicable carrier.

4. International Shipping

We may offer shipping to selected international destinations.

Shipping availability, delivery times, and shipping charges may vary depending on the destination country or region.

Customers are responsible for providing a complete and accurate shipping address, including any applicable apartment, unit, postal code, or other delivery information.

We reserve the right to restrict shipping to certain locations where shipping services are unavailable or where required by applicable laws or regulations.

5. Customs, Duties, and Taxes

For international orders, additional customs duties, import taxes, tariffs, brokerage fees, or other charges may be imposed by the destination country.

Unless otherwise stated at checkout, these charges are generally the responsibility of the customer.

NACOT LIMITED does not control customs policies and cannot guarantee whether or when additional customs charges will be applied.

Customers are responsible for complying with applicable import requirements in their destination country.

6. Delayed, Lost, or Damaged Packages

If your package appears to be delayed, lost, or damaged during transit, please contact us as soon as possible at:

Email: plottwist@brenovella.com

For damaged packages, please retain the original packaging and the damaged product and provide clear photographs when contacting us.

We may work with the shipping carrier to investigate the shipment and, where appropriate, arrange a replacement or refund in accordance with our policies and the circumstances of the shipment.

Please note that carrier investigations may take additional time to complete.

7. Incorrect or Incomplete Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If you realize that you have entered an incorrect shipping address, please contact us as soon as possible at plottwist@brenovella.com.

We will make reasonable efforts to update the shipping address before the order is processed or shipped. However, we cannot guarantee that an address change will be possible after processing or shipment.

If an order is returned to us because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply if the customer requests that the order be reshipped.

8. Delivery Issues

If the carrier's tracking information shows that your package has been delivered but you have not received it, please:

Check the delivery location around your property.
Check with household members, neighbors, or building management where applicable.
Contact the shipping carrier for additional delivery information.
Contact us at plottwist@brenovella.com if the package remains missing.

We will make reasonable efforts to assist with delivery-related issues.

9. Order Changes and Cancellation

If you need to change or cancel an order, please contact us as soon as possible after placing your order.

We will make reasonable efforts to accommodate requests received before the order has entered processing or shipment.

Once an order has been processed or shipped, we may no longer be able to modify or cancel it. In such cases, you may need to follow the procedures outlined in our Return and Refund Policy.

10. Shipping Restrictions

Certain products or destinations may be subject to shipping restrictions imposed by carriers, customs authorities, or applicable laws.

If we are unable to ship an order to your selected destination, we may contact you to discuss available options or issue a refund where appropriate.

11. Contact Information

If you have any questions regarding shipping or delivery, please contact us:

Company Name: NACOT LIMITED

Website: www.brenovella.com